Privacy Policy
Introduction
I value your privacy and am committed to safeguarding your personal data. This policy explains how your information is collected, used, stored, and shared, as well as your rights. If you have any questions, contact me at info@pn4w.com.
Last updated: 01/12/2025
Who I am
PN4W (Personal Navigation for Wellness) provides functional medicine and nutrition support through personalised diet, lifestyle, and wellbeing strategies. This service does not replace medical or dental care.
I am a member of FNTP (UK) and the Institute for Functional Medicine (IFM, USA).
For data protection purposes, PN4W is the data controller.
1. What data I collect
I collect only what is necessary for communication and to provide the service.
When you enquire or book:
• Preferred name (this does not have to be your legal name)
• Email address (required)
If you proceed into consultations, I may also collect relevant health-related information (special category data), such as:
• Symptoms, goals, and health history relevant to your support plan
• Diet and lifestyle information
• Medications and supplements (where relevant)
• Questionnaire responses
• Consultation notes
• Lab results (if you choose to share or undertake testing)
2. How I collect your data
I collect data through:
• Website contact forms and intake forms you complete
• Consultations (online and/or in person)
• Emails and other direct communications
• Lab reports you provide or that laboratories share with your permission
3. How I use your data (and lawful basis)
Your data is used to:
• Respond to enquiries and provide consultations
• Create and review personalised support plans
• Communicate about appointments, administration, and agreed next steps
• Discuss or arrange functional lab testing (optional)
• Meet professional, legal, or safeguarding obligations where applicable
Lawful bases may include contract (to deliver the service), legitimate interests (service administration and communication), and consent (especially for sharing information and processing health data).
4. Sharing your data
I do not sell your data. I only share data when necessary and appropriate:
• With laboratories, if you choose testing
• With other professionals involved in your care, only when required and appropriate
Working with partner clinics and clinicians
If you see me through a partner clinic, my role is to provide functional medicine–informed support and a brief systemic biology/readiness summary for your care team. In these cases, relevant information from your PN4W consultation may be shared with the recommended clinicians involved in your care (typically by email) so they can coordinate treatment planning. I share only what is necessary for this purpose. Partner clinics manage their own records and policies. I do not routinely access the clinic’s internal records unless specifically arranged.
I may also share information where required by law or safeguarding obligations.
5. How I store and protect your data
I store your data using secure, access-controlled systems and take appropriate measures to protect it from loss, misuse, or unauthorised access.
6. How long I keep your data
I keep personal data only for as long as necessary for administration and in line with professional, legal, and insurance requirements. When no longer needed, data is securely deleted.
7. Your rights
You have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion (where applicable)
• Restrict or object to processing (in certain circumstances)
• Request data portability (where applicable)
• Withdraw consent at any time (where processing is based on consent)
To exercise these rights, email info@pn4w.com. I will normally respond within 30 days.
8. Complaints
If you have concerns about your data, please contact me at info@pn4w.com and I will do my best to resolve the issue. If you remain unhappy, you have the right to raise a complaint with the UK regulator, the Information Commissioner’s Office (ICO).